{"id":3235,"date":"2022-04-14T15:57:59","date_gmt":"2022-04-14T13:57:59","guid":{"rendered":"https:\/\/www.asentics.de\/?p=3235"},"modified":"2022-04-14T15:57:59","modified_gmt":"2022-04-14T13:57:59","slug":"04-2022-remote-service-with-augmented-reality-why-it-makes-so-much-sense","status":"publish","type":"post","link":"https:\/\/www.asentics.de\/en\/04-2022-remote-service-with-augmented-reality-why-it-makes-so-much-sense\/","title":{"rendered":"04.2022 Remote Service with Augmented Reality &#8211; Why it makes so much sense"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first\" style=\"--awb-bg-size:cover;width:66.666666666667%;width:calc(66.666666666667% - ( ( 4% ) * 0.66666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><h4>Remote Service with Augmented Reality &#8211; Why it makes so much sense<\/h4>\n<\/div><div class=\"fusion-text fusion-text-2\"><p>True to the motto &#8220;moving with the times&#8221;, Remote Service established itself worldwide due to the pandemic and was long overdue as a key factor in the service sector. At ASENTICS, we even go one step further. Our claim goes beyond purely verbal or written communication and is: communication supported by visual guidance. For this reason, we rely on remote service in combination with augmented reality. In a live transmission, we accompany you step by step to service success &#8211; even when working on highly complex technology.<\/p>\n<p><em>We use the established and secure software &#8220;TeamViewer Assist AR&#8221;. All you need is the free TeamViewer Pilot App. After pairing, our service technician sees the transmission of your end device (smartphone or tablet) and off you go.<\/em><\/p>\n<\/div><div class=\"fusion-text fusion-text-3\"><p>The advantages are summarised briefly and at a glance:<\/p>\n<\/div><ul style=\"--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:#0e4194;--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Quick and easy handling of service activities<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Immense cost savings due to lower service effort and reduced downtime<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Risk of error in self-performed service measures is reduced enormously<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>The overall time flexibility of Remote Service<\/p>\n<\/div><\/li><\/ul><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-4\"><h4>A useful example shows and illustrates the advantages of Remote Service in combination with Augmented Reality<\/h4>\n<p>A classic and important example is the condition check of wear parts, such as the drive belts on our VARIO4 inspection system. The belts are used to transmit torque to the glass plates, so regular inspection of these belts is crucial to prevent unscheduled failure. The procedure for such an inspection is divided into the following steps:<\/p>\n<\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-1 content-boxes-timeline-vertical content-left content-boxes-timeline-layout content-boxes-icon-with-title fusion-delayed-animation\" style=\"--awb-title-color:#747474;--awb-iconcolor:#0e4194;--awb-hover-accent-color:#0e4194;--awb-circle-hover-accent-color:transparent;--awb-item-margin-bottom:40px;\" data-animation-delay=\"350\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:#0e4194;--awb-content-padding-left:62px;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon icon-hover-animation-none fusion-animated\" data-animationType=\"fadeIn\" data-animationDuration=\"0.25\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\" style=\"margin-top:11px;\"><div class=\"icon\" style=\"margin-top:-11px;margin-bottom:-11px;-webkit-animation-duration: 350ms;animation-duration: 350ms;\"><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 42px;line-height:normal;font-size:42px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-user-friends fas circle-no\"><\/i><\/div><h2 class=\"content-box-heading\" style=\"--h2_typography-font-size:20px;line-height:25px;\">Short preliminary briefing<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>In such a service case, you will be accompanied by our service technician from start to finish. Starting with an introduction, which deals with all aspects of safety instructions, the upcoming task description and the required tools.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:15px;margin-bottom:15px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(183,181,181,0.95);border-color:rgba(183,181,181,0.95);border-top-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-2 content-boxes-timeline-vertical content-left content-boxes-timeline-layout content-boxes-icon-with-title fusion-delayed-animation\" style=\"--awb-title-color:#747474;--awb-iconcolor:#0e4194;--awb-hover-accent-color:#0e4194;--awb-circle-hover-accent-color:transparent;--awb-item-margin-bottom:40px;\" data-animation-delay=\"350\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:#0e4194;--awb-content-padding-left:62px;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon icon-hover-animation-none fusion-animated\" data-animationType=\"fadeIn\" data-animationDuration=\"0.25\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\" style=\"margin-top:11px;\"><div class=\"icon\" style=\"margin-top:-11px;margin-bottom:-11px;-webkit-animation-duration: 350ms;animation-duration: 350ms;\"><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 42px;line-height:normal;font-size:42px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-compass fas circle-no\"><\/i><\/div><h2 class=\"content-box-heading\" style=\"--h2_typography-font-size:20px;line-height:25px;\">Localise<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>The next step is to locate the drive belts. These are located under the glass plate and can be reached through a service flap that can be mounted. Live transmission navigates you effortlessly to this location. For highlighting and better identification of individual components, our service technician can place virtual markers.<\/p>\n<div class=\"fusion-image-element in-legacy-container\" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"800\" height=\"370\" title=\"IMG_6269\" src=\"https:\/\/www.asentics.de\/wp-content\/uploads\/2022\/03\/IMG_6269-e1749812935863.png\" data-orig-src=\"https:\/\/www.asentics.de\/wp-content\/uploads\/2022\/03\/IMG_6269-800x370.png\" alt class=\"lazyload img-responsive wp-image-3173\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271792%27%20height%3D%27828%27%20viewBox%3D%270%200%201792%20828%27%3E%3Crect%20width%3D%271792%27%20height%3D%27828%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/www.asentics.de\/wp-content\/uploads\/2022\/03\/IMG_6269-200x92.png 200w, https:\/\/www.asentics.de\/wp-content\/uploads\/2022\/03\/IMG_6269-400x185.png 400w, https:\/\/www.asentics.de\/wp-content\/uploads\/2022\/03\/IMG_6269-600x277.png 600w, https:\/\/www.asentics.de\/wp-content\/uploads\/2022\/03\/IMG_6269-800x370.png 800w, https:\/\/www.asentics.de\/wp-content\/uploads\/2022\/03\/IMG_6269-1200x554.png 1200w, https:\/\/www.asentics.de\/wp-content\/uploads\/2022\/03\/IMG_6269.png 1792w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 800px) 100vw, 1200px\" \/><\/span><\/div>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:15px;margin-bottom:15px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(183,181,181,0.95);border-color:rgba(183,181,181,0.95);border-top-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-3 content-boxes-timeline-vertical content-left content-boxes-timeline-layout content-boxes-icon-with-title fusion-delayed-animation\" style=\"--awb-title-color:#747474;--awb-iconcolor:#0e4194;--awb-hover-accent-color:#0e4194;--awb-circle-hover-accent-color:transparent;--awb-item-margin-bottom:40px;\" data-animation-delay=\"350\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:#0e4194;--awb-content-padding-left:62px;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon icon-hover-animation-none fusion-animated\" data-animationType=\"fadeIn\" data-animationDuration=\"0.25\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\" style=\"margin-top:11px;\"><div class=\"icon\" style=\"margin-top:-11px;margin-bottom:-11px;-webkit-animation-duration: 350ms;animation-duration: 350ms;\"><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 42px;line-height:normal;font-size:42px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-search fas circle-no\"><\/i><\/div><h2 class=\"content-box-heading\" style=\"--h2_typography-font-size:20px;line-height:25px;\">Review<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>During the subsequent visual inspection, you check the belt with our service technician for plastic damage such as cracks, or for foreign particles such as dirt. In addition to the visual inspection, an acoustic inspection is carried out (if the belt is too loose, this can also affect the noise development).<\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:15px;margin-bottom:15px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(183,181,181,0.95);border-color:rgba(183,181,181,0.95);border-top-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-4 content-boxes-timeline-vertical content-left content-boxes-timeline-layout content-boxes-icon-with-title fusion-delayed-animation\" style=\"--awb-title-color:#747474;--awb-iconcolor:#0e4194;--awb-hover-accent-color:#0e4194;--awb-circle-hover-accent-color:transparent;--awb-item-margin-bottom:40px;\" data-animation-delay=\"350\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:#0e4194;--awb-content-padding-left:62px;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon icon-hover-animation-none fusion-animated\" data-animationType=\"fadeIn\" data-animationDuration=\"0.25\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\" style=\"margin-top:11px;\"><div class=\"icon\" style=\"margin-top:-11px;margin-bottom:-11px;-webkit-animation-duration: 350ms;animation-duration: 350ms;\"><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 42px;line-height:normal;font-size:42px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-cog fas circle-no\"><\/i><\/div><h2 class=\"content-box-heading\" style=\"--h2_typography-font-size:20px;line-height:25px;\">Analysis<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>After the visual and acoustic inspection, our service technician can make a statement as to whether the condition of the drive belt is perfect or whether it should be replaced in the near future or even immediately. If a change is necessary, another service appointment can be arranged directly, which can also be carried out remotely with augmented reality or on request on site by our service technician.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:15px;margin-bottom:15px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:rgba(183,181,181,0.95);border-color:rgba(183,181,181,0.95);border-top-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:15px;margin-bottom:15px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-5\"><p>Checking wear parts such as drive belts is only a small part of the range of service measures that we can carry out with you and with the help of Remote Service. For example, the complete commissioning of an inspection system or assistance with the training of new product types are also significant applications.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-reading-box-container reading-box-container-1\" style=\"--awb-title-color:#333333;--awb-margin-top:0px;--awb-margin-bottom:84px;\"><div class=\"reading-box reading-box-center\" style=\"background-color:#f6f6f6;border-width:1px;border-color:#f6f6f6;border-style:solid;\"><div class=\"reading-box-additional\">\n<p>Do you have any questions or would you like to find out more about the possible applications of Remote Service? Simply call us at +49 (0) 271 \/ 303 91-0 or<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><a class=\"button fusion-button button-default fusion-button-default-size button-default-size button-flat fusion-mobile-button continue-center\" style=\"-webkit-box-shadow:none;-moz-box-shadow:none;box-shadow:none;border-radius:25px 25px 25px 25px\" href=\"https:\/\/www.asentics.de\/en\/contact\/\" target=\"_self\"><span>WRITE US<\/span><\/a><\/div><svg style=\"opacity:0.70;\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 600 28\" preserveAspectRatio=\"none\"><g clip-path=\"url(#a)\"><mask id=\"b\" style=\"mask-type:luminance\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"600\" height=\"28\"><path d=\"M0 0h600v28H0V0Z\" fill=\"#fff\"\/><\/mask><g filter=\"url(#c)\" mask=\"url(#b)\"><path d=\"M16.439-18.667h567.123v30.8S438.961-8.4 300-8.4C161.04-8.4 16.438 12.133 16.438 12.133v-30.8Z\" fill=\"#000\"\/><\/g><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h600v28H0z\"\/><\/clipPath><filter id=\"c\" x=\"5.438\" y=\"-29.667\" width=\"589.123\" height=\"52.8\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\"><feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/><feBlend in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/><feGaussianBlur stdDeviation=\"5.5\" result=\"effect1_foregroundBlur_3983_183\"\/><\/filter><\/defs><\/svg><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":2320,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[86],"tags":[],"class_list":["post-3235","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>04.2022 Remote Service with Augmented Reality - Why it makes so much sense - Asentics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.asentics.de\/en\/04-2022-remote-service-with-augmented-reality-why-it-makes-so-much-sense\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"04.2022 Remote Service with Augmented Reality - Why it makes so much sense - Asentics\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.asentics.de\/en\/04-2022-remote-service-with-augmented-reality-why-it-makes-so-much-sense\/\" \/>\n<meta property=\"og:site_name\" content=\"Asentics\" \/>\n<meta property=\"article:published_time\" content=\"2022-04-14T13:57:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.asentics.de\/wp-content\/uploads\/2020\/11\/Asentics_VARIO_inspection_500x500.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"499\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Marvin Dreisbach\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Marvin Dreisbach\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.asentics.de\\\/en\\\/04-2022-remote-service-with-augmented-reality-why-it-makes-so-much-sense\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.asentics.de\\\/en\\\/04-2022-remote-service-with-augmented-reality-why-it-makes-so-much-sense\\\/\"},\"author\":{\"name\":\"Marvin Dreisbach\",\"@id\":\"https:\\\/\\\/www.asentics.de\\\/en\\\/#\\\/schema\\\/person\\\/c4a6fb255aea7c83d7a0ac7806fb357f\"},\"headline\":\"04.2022 Remote Service with Augmented Reality &#8211; 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