Solutions catalogue / FAQ for Sealing Inspection Systems

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In the rare circumstance of a problem with our Sealing Inspection Systems, the solutions catalogue provides explanations and actions to solve many problems easily. If you still need help please contact us via service request.

Messages on the User Interface

You can get an online help on the user interface by clicking the Help button in the error message. A Help window is opened displaying the error message, possible causes and remedies.

Description / Possible causes:

File is write-protected.

Remedy:

  1. Quit the Asentics VARIO3 software program and restart it afterwards.
  2. If the message continues to be displayed: contact the Asentics VARIO service.
    (Make a note of the error message and its number)

Remedy:

1. Reduce the runtime difference parameters in the Runtime control dialog box (Manual menu > Runtime control).
2. If the message continues to be displayed: contact the Asentics VARIO service.
(Make a note of the error message and its number)

Description / Possible causes:

(A) Defective cable to

  • OCU
  • RIO
  • HMU

(B) Communication partner defect:

  • OCU
  • RIO unit
  • HMU

Remedy:

(A): Check the cable fit and, if necessary, correct it.
(B): If cable is defective, contact the Asentics VARIO service.

Description / Possible causes:

(A) The Asentics VARIO3 software program might have already been opened.
(B) Card is not installed.
(C) Driver is not activated in the software.


Remedy:

(A): Make sure that the Asentics VARIO3 software program is only opened once.
(B) to (C):  contact the Asentics VARIO service.
(Make a note of the error message and its number)

Remedy:

1. Quit the Asentics VARIO3 software program and restart it afterwards.
2. If the message continues to be displayed:  contact the Asentics VARIO service.
(Make a note of the error message and its number)

Description / Possible causes:

(A) Video cable not connected.
(B) Defective video cable.
(C) Defective camera.
(D) Defective framegrabber.


Remedy:

(A): Connect video cable.
(B) to (C):  contact the Asentics VARIO service.
(Make a note of the error message and its number)

Remedy:

 contact the Asentics VARIO service.
(Make a note of the error message and its number)

Remedy:

1. Click OK.
2. Remove cause of trouble/error.
3. Unlock emergency shut-down.
4. Press acknowledge button.
5. Click OCU error.

Remedy:

1. Click OK.
2. Close safety door/s.
3. Press acknowledge button.
4. Click OCU error.

Description / Possible causes:

You cannot run the system in
the automatic mode with bypassed
safety doors.


Remedy:

1. Click OK.
2. Turn key-operated switch to position I (Hand).
3. Press acknowledge button.
4. Click OCU error.

Remedy:

1. Connect compressed air supply to the inspection system.
2. Adjust air pressure to 6 bar.

Remedy:

Check the motor protection switches or the frequency inverters. See wiring diagrams.

  • If the frequency inverters are activated, check on their displays:
    a. Activate the emergency stop.
    b. Unlock the emergency stop when the displays of the frequency inverters do not show any message any more.
    c. Press the acknowledge button.
    d. Click OCU-Fehler.
    e. If the message continues to be displayed: contact the Asentics VARIO service.
    (Make a note of the error message and its number)

Oder:

  • If the motor protective switches have been disengaged (i.e. they are in position 0):
    a. Reset the motor protective switches to position I.
    b. Click OCU error
    c. If the message continues to be displayed: contact the Asentics VARIO service.
    (Make a note of the error message and its number)

Remedy:

1. Click OK.
2. Activate the emergency stop.
3. Unlock the emergency stop afterwards.
4. Press acknowledge button.
5. Click OCU error.
6. If the message continues to be displayed: contact the Asentics VARIO service.
(Make a note of the error message and its number)

Remedy:

1. Click OK.
2. Press acknowledge button.
3. Click OCU error.
4. If the message continues to be displayed: contact the Asentics VARIO service.
(Make a note of the error message and its number)

Remedy:

1. Click OK.
2. Press acknowledge button.
3. Click OCU error.
4. If the message continues to be displayed: contact the Asentics VARIO service.
(Make a note of the error message and its number)

Description / Possible causes:

(A)
The parts may jump on the glass plate.
The speed settings may be incorrect.

(B)
Incorrect values for positions of rotary guides and/or image capture.

(C)
Dirt, wrong parts or several parts on top of each other cause trigger signals at the light barriers (or the HMU option).


Remedy:

(A):
1. Check the speeds of the system components.
2. If necessary, modify them so that a regular conveying is obtained.
3. Try to reduce the friction of the parts.
4. If the message continues to be displayed, check the following points (see below).

(B):
1. Check part position in image windows.
2. If the parts are too much to the right or left in the image windows, modify value for the nominal position of the rotary guide/s. Manual menu > Nominal position settings...
3. If the parts are too low or high in the image windows, modify value for the image capture positions. Manual menu > Image capture position settings...
4. If the message is often displayed: contact the Asentics VARIO service.
(Make a note of the error message and its number)

(C):
1. Clean the glass plate/s.
2. Check conveying of parts (especially if separation of parts is executed correctly).
3. If necessary, correct settings (speeds and positions).

Description / Possible causes:

If inspected parts do not meet the following requirements, they are ejected as ’undefined’.
(A) Min. roundness is not reached.
(B) wrong dimensions


Remedy:

(A):
1. In the Part description dialog box check the Min. roundness value; if necessary, correct it.

(B):
1. If the rejected parts are ok: in the Part description dialog box check the dimensions of the part type.
2. If the message continues to be displayed: contact the Asentics VARIO service.
(Make a note of the error message and its number)

Remedy:

1.  Click OK and restart.
2. If the messages continues to be displayed, make sure that only good parts (without big defects) run through the system during the teaching procedure.
3. If the message continues to be displayed: contact the Asentics VARIO service.
(Make a note of the error message and its number)

Description / Possible causes:

(A) dirt on glass plate
(B) defective illumination unit
(C) defective camera in the camera unit


Remedy:

(A): Clean the glass plate.
(B) to (C): contact the Asentics VARIO service.
(Make a note of the error message and its number)

Description / Possible causes:

(A) incorrect image capture position for the Dimension sensor

(B) defective illumination unit of the Dimension sensor


Remedy:

(B):
1. In the Manual menu click Image capture position settings...
In the dialog box correct the image capture position for the Dimension sensor.
2. Click Transmit.
3. Check the settings in the configuring mode and automatic mode.
4. Modify/Adapt image capture position value for the Dimension sensor until the parts are wellpositioned in the image.

(C): contact the Asentics VARIO service.
(Make a note of the error message and its number)

Description / Possible causes:

Incorrect image capture position for the Dimension sensor.


Remedy:

1. In the Manual menu click the Image capture position settings… command.
2. In the dialog box correct the image capture position for the Dimension sensor.
3. Click Transmit.
4. Check the settings in the configuring mode and automatic mode.

Remedy:

1. Check the valve of the correspoding nozzle; if necessary, replace it.
2. Check the distance between successive parts.
3. If the message continues to be displayed: contact the Asentics VARIO service.
(Make a note of the error message and its number)

Description / Possible causes:

These messages are only displayed if the HMU option is installed in your inspection system.


Remedy:

See separate option manual.

Remedy:

 contact the Asentics VARIO service.
(Make a note of the error message and its number)

Description / Possible causes:

The TMU might be defective.


Remedy:

 contact the Asentics VARIO service.
(Make a note of the error message and its number)

Description / Possible causes:

(A) Treiber nicht installiert.
(B) Fehler in der System-Konfigurationsdatei.
(C) TMU – Temperatur-Messeinheit ist defekt.
(D) TMU ist nicht angeschlossen.


Remedy:

(A): (*)
(B): (*)
(C): (*)
(D): TMU anschließen.

Description / Possible causes:

TMU möglicherweise defekt.


Remedy:

Asentics VARIO-Service benachrichtigen
(Note error message with number)

will only be displayed if the asentics VARIO3 inspection system is connected via the optional asentics VARIO3 Inspection Net to a host PC.
For information, see the separate Inspection Net option manual.

will only be displayed if the Access Control option is activated in your asentics VARIO3 inspection system.
For information, see the separate Access Control option manual.

What to Do if…

Check:

  • whether there is something obstructing the camera lens: If necessary, remove it.
  • cables: Turn off the inspection system and connect loose cables or tighten the connections.

Check:

  • whether the inspection is activated in the Parameters... dialog box:
    Check boxes for the area of interest and for the inspection parameters must be selected.
  • whether the inspection parameters are correctly set in the Parameters... dialog boxes:
    • Are the tolerances too large?
    • Are the Result correction parameters correct?
    • Are the threshold values correct?

Check:

  • whether the inspection parameters are correctly set in the Parameters... dialog box:
    • Are the tolerances too large?
    • Are the Result correction parameters correct?
    • Are the threshold values correct?

Check:

  • whether there is dirt or foreign material on the glass plates. If necessary, clean it.
  • whether the glass plates have an uneven surface that could be identified as parts by the light barrier. If so, clean the surface. Realize a trigger test. If the numbers of triggers still do not correspond to each other, check the following:
    • If passing parts do not cause any interruption of the light barrier (can be seen on the devices for the parameter set-up of the light barrier):
      • Check whether the light barrier is still correctly positioned. If necessary, correct position.
      • If the cable position is correct but no triggers released, redo the calibration of the light barrier with a part type having the smallest material cross-section that you want to be inspected by the system. For information, see below.
    • If the modifications do not show any improvements, contact the Asentics VARIO Service.

The main reason for too many undefined parts and therefore for a high overload number is that the system did not have enough time to complete the image processing in the part images.

Check:

  • whether too many ’last defect/undefined’ sensor images are opened in the automatic mode.
  • whether the ’last defect/undefined’ sensor images are too big.
  • whether the speeds are too high, i.e., time between image captures is too short.
  • whether too many inspection areas (AOI) are used.
  • whether the inspection areas are too big.
  • whether the Min. expected roundness value in the Part description dialog box is too low.

The entire message is: The lifetime of valve x expired. The counter can be reset in the Service menu. Please exchange the valve of the corresponding nozzle.

To do:

1. Turn off the inspection system before exchanging the valve.
2. Exchange the valve and reset the corresponding cycle counter in the Valve data dialog box.

When a software update is realized, sometimes new parameters are required in the system’s configuration file. If these required parameters are not set in the configuration file and the inspection system is turned on, the system automatically displays the Configuration error dialog box on the monitor.

In the Configuration error dialog box you have two possibilities:

  • You can confirm the default value for the new configuration file entry by clicking OK. We recommend to choose this possibility.
  • You can enter a new value in the edit field.