Remote Service with Augmented Reality – Why it makes so much sense

True to the motto “moving with the times”, Remote Service established itself worldwide due to the pandemic and was long overdue as a key factor in the service sector. At ASENTICS, we even go one step further. Our claim goes beyond purely verbal or written communication and is: communication supported by visual guidance. For this reason, we rely on remote service in combination with augmented reality. In a live transmission, we accompany you step by step to service success – even when working on highly complex technology.

We use the established and secure software “TeamViewer Assist AR”. All you need is the free TeamViewer Pilot App. After pairing, our service technician sees the transmission of your end device (smartphone or tablet) and off you go.

The advantages are summarised briefly and at a glance:

  • Quick and easy handling of service activities

  • Immense cost savings due to lower service effort and reduced downtime

  • Risk of error in self-performed service measures is reduced enormously

  • The overall time flexibility of Remote Service

A useful example shows and illustrates the advantages of Remote Service in combination with Augmented Reality

A classic and important example is the condition check of wear parts, such as the drive belts on our VARIO4 inspection system. The belts are used to transmit torque to the glass plates, so regular inspection of these belts is crucial to prevent unscheduled failure. The procedure for such an inspection is divided into the following steps:

Short preliminary briefing

In such a service case, you will be accompanied by our service technician from start to finish. Starting with an introduction, which deals with all aspects of safety instructions, the upcoming task description and the required tools.

Localise

The next step is to locate the drive belts. These are located under the glass plate and can be reached through a service flap that can be mounted. Live transmission navigates you effortlessly to this location. For highlighting and better identification of individual components, our service technician can place virtual markers.

Review

During the subsequent visual inspection, you check the belt with our service technician for plastic damage such as cracks, or for foreign particles such as dirt. In addition to the visual inspection, an acoustic inspection is carried out (if the belt is too loose, this can also affect the noise development).

Analysis

After the visual and acoustic inspection, our service technician can make a statement as to whether the condition of the drive belt is perfect or whether it should be replaced in the near future or even immediately. If a change is necessary, another service appointment can be arranged directly, which can also be carried out remotely with augmented reality or on request on site by our service technician.

Checking wear parts such as drive belts is only a small part of the range of service measures that we can carry out with you and with the help of Remote Service. For example, the complete commissioning of an inspection system or assistance with the training of new product types are also significant applications.

Do you have any questions or would you like to find out more about the possible applications of Remote Service? Simply call us at +49 (0) 271 / 303 91-0 or

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